When a co-worker fails to show up for a meeting with a customer, it's essential to handle the situation professionally and ensure that the customer's needs are met. Here's what you can do:
- Apologize
- Reassure the customer
- Offer to reschedule
- Provide updates
- Take notes
- Follow up with your co-worker
When a co-worker fails to show up for a meeting with a customer, it's essential to handle the situation professionally and ensure that the customer's needs are met. Here's what you can do:
Apologize: Start by apologizing to the customer for the inconvenience and explaining that this is not a typical occurrence in your company.
Reassure the customer: Let the customer know that their concerns are important and that you will do your best to address them during the meeting, even if it's just you and the customer present.
Offer to reschedule: If the customer is comfortable with it, suggest rescheduling the meeting for a later time when your co-worker may be available.
Provide updates: If there is a reason for your co-worker's absence, such as an emergency or illness, provide the customer with an update on the situation without sharing specific details to protect your co-worker's privacy.
Take notes: During the meeting, take notes on any questions or concerns raised by the customer and pass them along to your co-worker afterward, so they are aware of the customer's needs and can address them accordingly when they return.
Follow up with your co-worker: After the meeting, have a one-on-one conversation with your co-worker to discuss the importance of attending meetings and the impact of their absence on the customer and the company.
Complete question:
What should I tell a customer when my co-worker fails to show up to a meeting?