Final answer:
A customer service infrastructure includes properly trained CSRs and facilities that provide service tools such as CRM software, internet technology, and communication tools.
Step-by-step explanation:
A customer service infrastructure includes properly trained CSRs and facilities that provide service tools such as CRM software, internet technology, and communication tools.
This statement is true. A customer service infrastructure typically involves trained customer service representatives (CSRs) who have the necessary knowledge and skills to assist customers. It also includes facilities that offer service tools like Customer Relationship Management (CRM) software, internet technology, and communication tools to enhance customer service efficiency.
For example, a customer service infrastructure may utilize CRM software to store customer information and track interactions, internet technology for providing online self-service options, and various communication tools for seamless communication with customers, such as email, live chat, or phone.