Final answer:
Implementing a customer service strategy requires more than just putting the right people in place and training them in communication and digital technologies.
Step-by-step explanation:
False. Implementing a customer service strategy involves more than just putting the right people in place and training them in the latest communication devices and digital technologies. While having knowledgeable and skilled staff is important, a customer service strategy also encompasses other aspects such as understanding customer needs, designing effective processes, and continuously improving the customer experience.