Question

It is an unprofessional customer service strategy to encourage and reward the core group of customers who are often responsible for a large percentage of sales.

A. True
B. False

Answer 1

Encouraging and rewarding core customers is a professional customer service strategy.

Step-by-step explanation:

A. True

Encouraging and rewarding the core group of customers who are often responsible for a large percentage of sales is considered a professional customer service strategy. This is because these core customers can have a significant impact on a business's success and profitability. By recognizing and incentivizing their loyalty, businesses can build stronger relationships and increase customer satisfaction.

For example, many businesses offer exclusive discounts, rewards programs, or personalized experiences for their top customers. This not only helps to retain these valuable customers but also encourages them to continue increasing their purchases and advocate for the brand.