Final answer:
Both up-selling and cross-selling methods encourage customers to spend a little more, resulting in boosting overall sales.
Step-by-step explanation:
True. Both up-selling and cross-selling methods encourage customers to spend a little more, which results in boosting overall sales.
Up-selling is the technique of persuading a customer to upgrade to a higher-priced or more advanced version of a product or service. For example, a fast-food restaurant may offer to upsize a customer's meal for a small additional charge.
Cross-selling is the technique of suggesting related or complementary products to a customer. For example, when buying a laptop, a salesperson may recommend purchasing a laptop bag or mouse.