Question

A superstore bakery recently changed from in-store baking to the company's central baking plant. The bakery supervisor gives associates a memo explaining the changes taking place. A customer asks a bakery associate why the changes are taking place. What should the associate do?

A. Ignore the customer's inquiry.
B. Share inaccurate information about the changes.
C. Explain the changes as communicated in the memo.
D. Express dissatisfaction with the changes.

Answer 1

The bakery associate should explain the changes as communicated in the memo to the customer.

Step-by-step explanation:

The bakery associate should choose option C: Explain the changes as communicated in the memo.

By sharing the information from the memo, the associate can provide accurate and reliable information to the customer. This allows the customer to understand the reasons behind the changes and helps to maintain a positive and informed customer experience.