Question

A retail associate works in a large store specializing in kitchen accessories. A customer wants a spoon set that is on a high shelf. The associate cannot find the stepladder. What is the MOST appropriate way to handle this situation?

A. Ignore the customer's request.
B. Ask another associate for help.
C. Suggest the customer find the stepladder.
D. Apologize and find an alternative solution.

Answer 1

The most appropriate way to handle this situation is to apologize and find an alternative solution.

Step-by-step explanation:

The MOST appropriate way to handle this situation is to apologize and find an alternative solution. This shows the customer that their request is valued and that the associate is willing to problem solve. The associate should try to locate the spoon set from an alternative location or ask another associate for assistance.