Final answer:
Communication is not just about the words spoken. Dr. Mehrabian's 7-38-55 rule suggests that verbal content accounts for 7% of the message, tone of voice for 38%, and non-verbal cues, such as body language, for 55%. The best corresponding options are 'B. 70; 30', but these are not strict percentages and vary based on context and individual factors. The correct option is B.
Step-by-step explanation:
The question of what percentage of communication is verbal versus non-verbal often refers to the work of Dr. Albert Mehrabian, who conducted studies on communication patterns.
He proposed the 7-38-55 rule, which suggests that 7% of communication is conveyed through verbal content, 38% through vocal elements like tone of voice, and 55% through non-verbal cues, such as body language and facial expressions.
In the context of the provided options, the closest answer would be 'B. 70; 30', assuming 'verbal' includes both the actual words used (7%) and the tone of voice (38%), and 'non-verbal' refers to body language and facial expressions (55%).
However, it's important to understand that these percentages are not fixed rules but rather a guideline to illustrate the importance of non-verbal communication.
Effective communication, especially in workplaces, requires a balance between clear, direct communication and maintaining a polite, diplomatic approach. The right balance often depends on cultural, gender, age, and individual factors that can influence communication styles. The correct option is B.