Question

It is the night before Thanksgiving, and the checkout lines at the grocery store are very long. When it is her turn, Carrie exclaims loudly, "It's about time, I've been in line for 15 minutes. Why don't you have more cashiers?" Which of the following is the BEST response the cashier can make?

A. Ignore Carrie's comment and continue scanning items.
B. Apologize and explain the store's staffing situation.
C. Argue with Carrie about the store's policies.
D. Suggest that Carrie shops at a different store next time.

Answer 1

The best response the cashier can make is to apologize and explain the store's staffing situation.

Step-by-step explanation:

The BEST response the cashier can make in this situation is B. Apologize and explain the store's staffing situation. By apologizing, the cashier acknowledges Carrie's frustration and shows empathy. Explaining the store's staffing situation can help Carrie understand the reason for the long checkout lines and may diffuse any further arguments or complaints.