Question

You know that you have all the information you need to successfully sell the products in your store when you can confidently and intelligently answer all of your customer's questions and solve routine problems.

A. True
B. False

Answer 1

False: "While confidently and intelligently answering customer questions and solving routine problems is important, successful selling also involves understanding customer needs, building relationships, and adapting to unique situations beyond routine problem-solving".

The correct option is B.

Step-by-step explanation:

When a buyer is faced with imperfect information, a seller of goods can reassure them in several ways:

Providing accurate and detailed product information: Sellers can provide clear and comprehensive descriptions of their products, including features, specifications, and benefits.

Offering warranties or guarantees: Sellers can give buyers confidence by offering warranties that protect against defects or guarantees that ensure customer satisfaction.

Sharing customer reviews and testimonials: Sellers can display positive feedback from other customers to show that their products are reliable and of high quality.

The correct option is B.