Question

The manufacturer of your store's most popular perfume line is offering a special promotion. The sign in the entry to your store states "Buy $75 of Samara perfume and receive a free crystal vase." Your customer's Samara purchase comes to $72.75, and she asks you if she can still have the free gift. What is your BEST response to the customer's questions?

A. Provide the free gift as a goodwill gesture.
B. Politely decline since the purchase is below the threshold.
C. Offer a discount to make up for the difference.
D. Suggest adding another item to meet the promotion requirements.

Answer 1

The best response is to suggest the customer add another item to meet the $75 threshold required for the promotional offer, ensuring store policies are upheld while offering good customer service.

Step-by-step explanation:

Your customer's Samara purchase totals $72.75 which is slightly below the $75 threshold for the free crystal vase promotion. The best response would be D. Suggest adding another item to meet the promotion requirements. This not only ensures that the promotional conditions are met but also maintains the integrity of the store's policies. If the customer is close to the required amount,

suggesting a small additional purchase can be seen as providing great customer service while still adhering to the promotional rules. Also, it gives the customer a feeling of receiving a bonus rather than just missing out on an offer.