Question

A customer calls to report that they contacted a foodborne-illness after they ate at your establishment. What information should you get from the customer?

Answer 1

When a customer reports a foodborne illness after eating at your establishment, it is important to gather specific information from them to help identify the potential source of contamination.

Step-by-step explanation:

When a customer reports a foodborne illness after eating at your establishment, it is important to gather specific information from them to help identify the potential source of contamination. The information you should get from the customer includes:

• The date and time of their visit to your establishment
• The specific food items they consumed
• Any symptoms they experienced and when the symptoms started
• If they sought medical attention and any test results or diagnoses
• Contact information for follow-up purposes

By gathering this information, you can investigate and determine if a particular food item may be associated with the occurrence of the disease among the people who ate at your restaurant.