Final answer:
For Cloud Kicks to safely evaluate an app from the AppExchange, installing the app in a sandbox and checking for edition compatibility with the Salesforce edition used are the most advisable options.
Step-by-step explanation:
The question is regarding the best practices for Cloud Kicks, a company, to test an app from the Salesforce AppExchange before fully implementing it in their business processes. The two options that an administrator should suggest for Cloud Kicks to ensure the app meets their needs are:
- Install in a sandbox: This allows Cloud Kicks to test the app in a simulated environment that mimics their production org without affecting their live data. Sandboxes are ideal for testing new apps, upgrades, and configurations.
- Check edition compatibility: Before attempting to install an app, it's important to ensure that the app is compatible with the Salesforce edition that Cloud Kicks is using. This helps prevent installation issues and ensures the app can run as expected.
While 'Test Drive in a production org' may seem like a practical option, it can pose risks to the live environment, and it's typically not recommended. 'Download into a Trailhead Playground' might not fully represent the production org's complexity and settings. Hence, using a sandbox and checking edition compatibility are more reliable approaches for app evaluation.