Addressing the communication challenge through training can empower quieter team members, ensuring a more inclusive environment that leverages the extraversion advantage in dynamic team discussions.
The underlying issue within Quinn's team appears to be a potential communication barrier, particularly related to the extraversion and assertiveness of team members. While Quinn strives to create an inclusive environment, two team members, Brett and Alex, exhibit reserved behavior during discussions with varying opinions.
Despite being competent contributors when directly approached, they seem hesitant to actively participate in more dynamic team debates. This behavior might be attributed to their introverted nature, as suggested by Shawn.
The team's dynamic, characterized by healthy conflict and passionate discussions, may inadvertently overshadow the voices of those who are less assertive. Quinn's awareness of this issue is a positive step, as it indicates his commitment to fostering an inclusive environment.
Addressing the underlying communication challenge, perhaps through communication skills training as recommended by Shawn, can empower quieter team members to contribute more effectively to the team's collaborative efforts and benefit from the extraversion advantage present in their team dynamics.
Complete question:
Case 12.2 - THE EXTRAVERSION ADVANTAGE
Quinn is a mid-level manager who does his best to create an inclusive team environment. He leads a group of seven employees who are diverse in a variety of to speak up during their weekly team meetings. He frequently asks for input on dimensions. Quinn feels that he does his best to create opportunities for everyone's issues and decisions and takes the first 5-10 minutes each week to ask his team members to share updates about their personal lives to build trust and comfort among his team members. Recently, however, Quinn has started to become concerned that two team members are not sharing much during meetings. These team members, Brett and Alex, both come prepared and offer input whenever they are asked directly. In addition, Brett has been leading a project and has been sharing updates on project goals each week very effectively. Still, Quinn has noticed that Brett and Alex are often quiet when the rest of the team engages in a discussion in which team members have very different opinions. Indeed, sometimes these discussions can get heated when people feel passionate about something. Quinn is proud of this and feels like this is an indication that the team is opinion, just naturally healthy task-related conflict that keeps the team energized. deeply engaged in their work. The conversations are never disrespectful in Quinn's ble jumping into the conversations for thoughts on what could be done to better Quinn decides to ask another team member, Shawn, who seems to have no trou- of the team are just "quiet by nature" and could benefit from learning how to be more assertive during meetings. To help them do so, Shawn recommends enroll- engage Brett and Alex in these debates. Shawn tells Quinn that some members ing Brett and Alex in a public-speaking or other type of communication skills training course.
Complete question:
On case study 12.2 the extraversion advantage. What do you think is the underlying issue within this team?