Final answer:
To address an angry customer complaint, you should take all steps except engaging in a verbal argument or exchange of foul language.
Step-by-step explanation:
An angry customer calls with a complaint and uses foul language. While it is important to address customer concerns, you should not tolerate abusive or offensive language. Taking all the following steps is recommended except:
- Ignoring the customer's concerns and complaints.
- Remaining calm and professional, even when dealing with an angry customer.
- Listening actively to the customer to understand their issue.
- Apologizing for any inconvenience caused by the situation.
- Refusing to engage in a verbal argument or exchange of foul language.
By refusing to engage in a verbal argument or exchange of foul language, you maintain your professionalism and help deescalate the situation.