Final answer:
Thinking outside the box can serve well in handling interactions with inmates in correctional facilities. The correct answer is option b.
Step-by-step explanation:
Creativity is often connected to a person's ability to engage in divergent thinking. Divergent thinking allows an individual to arrive at unique, multiple solutions to a given problem, thinking outside the box. In regards to the question, thinking outside the box can serve well in handling interactions with inmates in correctional facilities, as it allows for innovative approaches to communication and problem-solving.