Final answer:
A resume description of a customer service representative should highlight the skills and qualities that make the candidate suitable for the role.
Step-by-step explanation:
A resume description of a customer service representative should highlight the skills and qualities that make the candidate suitable for the role. These may include:
- Excellent communication and interpersonal skills
- Problem-solving abilities
- Patience and empathy
- Attention to detail
- Ability to handle difficult customers
- Knowledge of company products and services
- Ability to work in a team
- Experience using customer service software
When describing their previous experience, the candidate should focus on specific accomplishments and situations where they demonstrated these skills. For example, they could mention resolving customer complaints, handling a high volume of calls, or successfully upselling products.