Final answer:
The three components of a service desk mission are customer service, technical support, and incident management.
Step-by-step explanation:
The three components of a service desk mission are:
- Customer service: A service desk's main objective is to provide excellent customer service by resolving customer issues and ensuring their satisfaction.
- Technical support: The service desk is responsible for providing technical support to customers, assisting them with troubleshooting, and resolving technical issues.
- Incident management: The service desk plays a critical role in managing and resolving incidents or system outages effectively and efficiently, minimizing their impact on customers.