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What are the three components of a service desk mission?

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Final answer:

The three components of a service desk mission are customer service, technical support, and incident management.

Step-by-step explanation:

The three components of a service desk mission are:

  • Customer service: A service desk's main objective is to provide excellent customer service by resolving customer issues and ensuring their satisfaction.
  • Technical support: The service desk is responsible for providing technical support to customers, assisting them with troubleshooting, and resolving technical issues.
  • Incident management: The service desk plays a critical role in managing and resolving incidents or system outages effectively and efficiently, minimizing their impact on customers.
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