Question

A user reports they are unable to use the built-in touchpad on their new company-issued windows laptop. what should the technician do to resolve this issue?

a. the driver under human interface devices in device
b. that bluetooth is enabled and that the device has been paired
c. that the touchpad is enabled under system devices in device
d. the laptop for a fn and function key combination for the device

Answer 1

To resolve the issue, the technician should check the driver, enable the touchpad, and look for a function key combination on the Windows laptop.

Therefore, the correct options are:

a. the driver under human interface devices in device

c. that the touchpad is enabled under system devices in device

d. the laptop for a fn and function key combination for the device.

Step-by-step explanation:

If your touchpad isn't working, it may be a result of a missing or out-of-date driver.

To resolve the issue of the user being unable to use the built-in touchpad on their new company-issued Windows laptop, the technician should consider the following:

1. Checking the driver under Human Interface Devices in Device Manager.
2. Ensuring that the touchpad is enabled under System Devices in Device Manager.
3. Looking for a function key combination (often with the Fn key) that enables or disables the touchpad.

By following these steps, the technician can troubleshoot and resolve the touchpad issue on the Windows laptop.

In other cases, the trackpad's ribbon cable may just be loose, or the trackpad itself is faulty. You can typically find replacement parts online.