Question

One of your coworkers has been negative lately about every aspect of her job. Her attitude has not only been influencing other people on your team, but it is also impacting the experience provided to customers. What should you do?

1) Confront your coworker and ask her to change her attitude.
2) Ignore your coworker and hope the situation improves on its own.
3) Speak to your supervisor about the negative impact your coworker is having.
4) Join your coworker in complaining about the job.

Answer 1

To address a coworker's negative attitude, it is recommended to confront the coworker, speak to the supervisor if necessary, and focus on offering solutions instead of complaining.

Step-by-step explanation:

To address the negative attitude of a coworker and its impact on the team and customer experience, it is recommended to take the following steps:

1. Confront your coworker and ask her to change her attitude, while remaining calm and respectful.
2. If the situation does not improve, speak to your supervisor about the negative impact your coworker is having.
3. Avoid joining your coworker in complaining about the job and instead focus on offering possible solutions.

By taking these steps, you can contribute to a positive work environment and improve the overall experience for both the team and customers.