Question

Assume your school or university begins assessing students' needs and wants, consulting with students regarding problems and solutions and develops a formal customer analysis process. Your school could be developing a

A. Touchpoint data entry system
B. Customer-centric culture
C. Strategic business unit
D. Efficient consumer response
E. Functional relationship

Answer 1

The school could be developing a customer-centric culture.

Step-by-step explanation:

The correct answer to the question is B. Customer-centric culture. Developing a formal customer analysis process and consulting with students regarding problems and solutions indicate that the school is focusing on putting the needs and wants of the students at the center of their operations, which is the essence of a customer-centric culture. By prioritizing the satisfaction and success of the students, the school can better align their services and offerings with the students' expectations and goals.