Final answer:
Customer interaction in the service industry plays a crucial role in forming customer opinions about a business.
Step-by-step explanation:
Customer interaction in the service industry refers to any interaction between a customer and an employee that allows the customer to form an opinion about the business. This can include interactions such as receiving assistance, making a purchase, or resolving complaints. These interactions shape the customer's perception of the business and can influence their opinion.
For example, imagine a customer visiting a restaurant. Their interaction with the servers, the quality of the food, the atmosphere, and the overall service will form their opinion about the restaurant. If the customer has a positive experience, they are likely to form a favorable opinion and may recommend the restaurant to others. On the other hand, if the customer has a negative experience, their opinion may be negative, and they may discourage others from visiting the restaurant.