Final answer:
Firms in responsive supply chains need to maintain low capacity cushions and low inventory levels appropriate for quick deliveries, ensure access to efficient transportation, uphold high-quality standards, and focus on technology and labor rights improvements for overall supply chain resilience. Both option a and d are correct.
Step-by-step explanation:
A firm in a responsive supply chain should prioritize certain characteristics to ensure it can quickly adapt to changes in demand and maintain efficient operations. One such characteristic is a low capacity cushion, allowing for greater flexibility rather than maximizing capacity utilization, which can lead to reduced agility.
Furthermore, a firm should focus on low inventory investments that align with fast delivery times, avoiding the bottleneck and costs associated with high inventory levels. Emphasizing efficient transportation options, like accessing uncrowded freeways or rail for high volume delivery, can also contribute to responsiveness.
However, firms must adhere to stringent quality policies; flexibility is essential, but not at the expense of product quality, which is critical for maintaining brand reputation and customer satisfaction. Lastly, technology advancement and labor rights protection are vital in ensuring the supply chain's resilience and responsiveness.