Final answer:
The correct option that is not one of the Ten Critical Decisions of Operations Management is 'd. Mass customization'. Mass customization is a contemporary business strategy, but it is not listed as a standalone critical decision in traditional operations management frameworks.
Step-by-step explanation:
The question pertains to the Ten Critical Decisions of Operations Management, which are a framework within the field of operations management that portrays key areas managers must focus on to ensure successful production and delivery of goods and services.
These decisions include design of goods and services, managing quality, process and capacity design, location strategies, layout strategies, human resources and job design, supply chain management, inventory management, scheduling, and maintenance. Among the options provided, mass customization is not traditionally listed as one of the Ten Critical Decisions of Operations Management; it is rather a contemporary business strategy.
Mass customization is a business strategy that entails producing goods and services to meet individual customers' needs with near mass production efficiency. This concept arose to deal with the high variability in customer demands and to provide personalized products without the need for handcrafting completely custom items.
While it is associated with some aspects of operations management, it is not classified as a standalone critical decision. Therefore, the correct option that is not one of the Ten Critical Decisions of Operations Management is d. Mass customization.