Question

You have received the following description section in a defect report:

The report executed per the attached steps, but the data was incorrect. For example, the information in column 1 was wrong. See the attached screenshot. This report is critical to the users and they will be unable to do their jobs without this information.
What is the biggest problem with this defect report?
A. The developer won't know how important the problem is
B. The developer won't know how to repeat the test
C. The developer won't be able to see what the tester is saying is wrong
D. The developer won't know what the tester expected to see

Answer 1

The biggest issue with the defect report is that it does not specify what the expected data should be, which is essential for developers to diagnose and fix the problem. Including the expected result, detailing the discrepancy, and confirming the reproducibility steps are ways to improve such a report.

Step-by-step explanation:

The biggest problem with the defect report described is option D: The developer won't know what the tester expected to see. While the description mentions that the data in column 1 is incorrect and provides a screenshot as evidence, it fails to clearly state what the correct data should be. This omission makes it difficult for a developer to understand the discrepancy between the actual result and the expected result, thus hindering the process of troubleshooting and fixing the issue.

In order to improve the defect report, the following information should be included:

• Expected results: A clear description of what the correct data should look like.
• Actual results: Specific details on how the current data differs from the expected results.
• Steps to reproduce: Confirm that the steps included are complete and clear so that the developer can replicate the issue.

These enhancements would significantly improve the communication between the tester and developer, leading to more efficient resolution of the defect.