Final answer:
Root cause analysis helps to identify and address the underlying causes of defects or issues in a process, leading to process improvement.
Step-by-step explanation:
Root cause analysis is a problem-solving technique that helps to identify and address the underlying causes of defects or issues in a process. By conducting a thorough analysis, root cause analysis enables teams to go beyond addressing surface-level symptoms and instead focus on solving the root cause. This contributes to process improvement by preventing the recurrence of the same issues by addressing the core problem.