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________ refers to the beliefs and norms that govern organizational behavior in a firm.

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Final answer:

Organizational culture refers to the beliefs and norms that govern organizational behavior in a firm.

Step-by-step explanation:

Organizational culture refers to the beliefs and norms that govern organizational behavior in a firm. It involves the values, beliefs, attitudes, and systems that influence employees' behavior.

Organizational culture plays a significant role in determining employers' expectations and is essential to work success.

Different companies and departments within an organization can have their own subcultures within the overall organizational culture.

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