Final answer:
Customer satisfaction and a strong reputation are important for businesses to retain customers and get recommendations. Exceptional customer service from employees contributes to these goals and can increase job satisfaction. A good relationship with one's manager is also crucial for career growth and overall job contentment.
Step-by-step explanation:
The importance of customer satisfaction is highlighted within the employee manual, emphasizing that loyal patrons and their recommendations to friends are crucial to a business's success. Companies that are vigilant about their reputation are more likely to retain customers who prefer reliability and quality over lower prices but with uncertain quality. One way to foster customer satisfaction is by ensuring employees provide helpful and exceptional customer service. This includes being professional and resourceful, which can also lead to positive feedback from supervisors and increased job satisfaction. It's also essential to nurture a positive relationship with one's manager, given their influence on career progression, opportunities for skill development, and overall job satisfaction.