Question

*Handling Calls Professionally from Start to Finish (continued)*

Use your company's standard script to ensure that customers are greeted in a consistent way

Answer 1

Using a company's standard script ensures consistent and professional greetings for customers during phone calls.

Step-by-step explanation:

Using a company's standard script helps ensure that customers are greeted in a consistent way. It helps maintain professionalism and provides a clear structure for handling phone calls. The script should include a polite greeting, an introduction of the company or department, and a prompt to ask how the caller can be assisted. By following the script, employees can provide a professional and consistent experience for customer