Final answer:
Answering the telephone professionally is an important skill in the business world. When answering a call, it is important to start with a polite greeting, listen actively, and provide accurate information or direct the caller to the appropriate person.
Step-by-step explanation:
Answering the telephone professionally is an important skill in the business world. When answering a call, it is important to start with a polite greeting such as 'Good morning/afternoon, [Company Name], this is [Your Name]. How may I assist you?' This establishes professionalism and sets a positive tone for the conversation. It is also important to listen actively, speak clearly and confidently, and provide accurate information or direct the caller to the appropriate person or department. Additionally, it is essential to end the call with a polite closing such as 'Thank you for calling. Have a great day!' to leave a positive lasting impression.