Question

*Creating a Positive Telephone Image*

A customer's perception is influenced by

Answer 1

A customer's perception is influenced by communication skills, tone of voice, and professionalism.

Step-by-step explanation:

A customer's perception is influenced by several factors when it comes to creating a positive telephone image. These factors include:

• Communication skills: Using clear and polite language, active listening, and effective problem-solving skills.
• Tone of voice: Speaking with enthusiasm, energy, and a friendly tone to convey positivity and professionalism.
• Professionalism: Being knowledgeable about products or services, providing accurate information, and maintaining a positive attitude throughout the call.