Question

Mr. Santiago came into the health office for his initial visit. He just moved to the area and chose the medical office of Dr. Laura Munoz for his primary health care. Mr. Santiago has had diabetes since he was 10 years old. It is important to him to find a provider he trusts to help him manage his chronic disease. When he arrives at the busy office, he is greeted warmly by the receptionist and called by name. The office area is clean and tidy and the staff is efficient, organized, and warm. When he meets Dr. Munoz, he is impressed with her empathy and her ability to listen and respond to his concerns.

Based on the scenario, which emotion do you think Mr. Santiago may be feeling upon first entering the office of his new physician in his new town?

Answer 1

Mr. Santiago may be feeling impressed upon first entering the office of his new physician.

Step-by-step explanation:

Based on the scenario, Mr. Santiago may be feeling impressed upon first entering the office of his new physician in his new town. The scenario describes a positive experience for Mr. Santiago, where he is greeted warmly, the office area is clean and tidy, and the staff is efficient, organized, and warm. Meeting Dr. Munoz, who shows empathy and listens to his concerns, also leaves a positive impression on him.