Question

Mr. Santiago came into the health office for his initial visit. He just moved to the area and chose the medical office of Dr. Laura Munoz for his primary health care. Mr. Santiago has had diabetes since he was 10 years old. It is important to him to find a provider he trusts to help him manage his chronic disease. When he arrives at the busy office, he is greeted warmly by the receptionist and called by name. The office area is clean and tidy and the staff is efficient, organized, and warm. When he meets Dr. Munoz, he is impressed with her empathy and her ability to listen and respond to his concerns.

Based on this description, which of the following made a positive impression on Mr. Santiago?

Answer 1

Mr. Santiago had a positive impression due to the warm greeting by the receptionist, the tidy office space, the efficient and warm staff, and Dr. Munoz's empathy and ability to address his concerns.

Step-by-step explanation:

Based on the description provided, a positive impression on Mr. Santiago was made by several aspects of his initial visit to the medical office of Dr. Laura Munoz. The factors contributing to his positive experience include being greeted warmly by the receptionist and being called by name, the clean and tidy office environment, the efficient and organized staff, and the warmth they displayed. Furthermore, Mr. Santiago was also impressed with Dr. Munoz's empathy and her excellent listening skills, as she was able to listen to and respond to his concerns effectively, which is crucial for managing a chronic condition such as diabetes.