Question

Jamal is a student in the health care professions class. He had a very exciting day at clinical and decided to post about it on his social media account. He posted the following "Great day saving lives today! I did CPR and saved the patient!"

Jamal did not post his location or the patient's personal health information; however, a friend of his (Dario) saw the post and realized that his neighbor was in a similar situation that day. Dario called his neighbor's wife and inquired as to his health. During the conversation, Dario told the wife that his friend was there and performed the CPR. The wife reported Jamal to his program director.

Which of the following would be poor email etiquette when Jamal responds to an email from his program director?

Answer 1

Jamal should avoid defensive tone, slang, and accusations in his email to demonstrate professional demeanor and respect for his program director's concerns regarding his social media post about performing CPR.

Step-by-step explanation:

When responding to an email from his program director regarding a social media post about performing CPR, Jamal should avoid certain behaviors that could be considered poor email etiquette. One of the main things he should avoid is being defensive or confrontational in his tone. Instead, he should acknowledge the concerns and express his understanding of the situation. Secondly, he should not use informal language or slang, as this can be seen as unprofessional. Proper grammar, punctuation, and a respectful tone are essential in professional communications. Lastly, Jamal should refrain from making accusations or assumptions about others involved in the situation, such as blaming Dario for the escalation of the issue. Overall, maintaining a professional demeanor, being concise, and focusing on the facts will demonstrate Jamal's professionalism and respect for his program director's concerns.