Final answer:
The proper response when disagreeing with a patient is to continue focusing on what they are saying and to employ effective communication techniques like careful word choice, calm listening, and asking open-ended questions.
Step-by-step explanation:
When you strongly disagree with what a patient is saying, the appropriate response is to continue to focus on what he is saying. It is essential to provide a safe and open environment where the patient feels heard and understood. This involves using effective communication strategies such as:
- Choosing your words carefully to avoid inflaming the situation
- Staying as calm as possible and listening to the other person's perspective
- Avoiding suggesting that you are right and the other person is wrong, and instead remaining open and respectful
- Asking open-ended questions to learn more about the other person's position
- Restating what you heard the person say to confirm understanding and show that you are listening
- Focusing on problem-solving rather than assigning blame
If a disagreement cannot be resolved, it may be necessary to speak with a supervisor or HR department for further guidance. Remember, the goal is to maintain a positive working relationship and to ensure the patient's needs are met to the best of your ability.