Final answer:
The statement is false; win-lose strategies in service provision are not sustainable. Instead, service providers should aim for win-win scenarios for long-term business success in line with trade gains and trade-off management.
Step-by-step explanation:
The statement that a service provider should always strive to arrive at win-lose strategies with the customer is false. In a win-lose strategy, one party benefits at the expense of another, which is not sustainable in business relationships. Rather, creating win-win scenarios where both service providers and customers benefit leads to longer-lasting, more profitable, and mutually beneficial relationships.
It is analogous to the way that competition in markets can lead to better and cheaper products, benefiting consumers. However, just as competition can lead to business losses or closures, win-lose strategies can lead to loss of customer trust and potential market share when consumers turn to competitors with more favorable terms. Therefore, service providers should aim for strategies that ensure both sides 'win' — this is more conducive to long-term success and is in line with the practice of embracing gains from trade and managing trade-offs effectively.