Final answer:
The incorrect statement about operations management processes is that the outputs are always tangible goods. Outputs can be services, which are intangible. The production process for making a pizza includes inputs like ingredients, labor, and cooking equipment leading to the tangible output of a pizza.
Step-by-step explanation:
The statement that is NOT true about operations management processes is that 'outputs of operations management processes are always tangible goods'. Operations management is concerned with the process of transforming inputs into outputs, but those outputs can be either tangible goods or services, which are intangible. In the context of pizza making, the inputs (or factors of production) in the production process include raw materials such as flour, water, yeast, tomatoes, and spices.
Furthermore, labor provided by the pizzaiolo and the capital in the form of cooking tools like the peel and oven are also crucial inputs. These are transformed through the operations process into the output, which in this case is the tangible good - a pizza. The design of operations processes indeed should reflect what customers want, emphasizing the importance of customer orientation in creating valuable outputs. Additionally, not only materials and labor but information also plays a key role as an input to operations management processes, guiding decisions and adjustments to the transformation process.