Final answer:
The rise of high tech products and advancements in communication technology have upped the ante for customer service by increasing competition, offering consumers more choices, and creating a need for businesses to innovate and improve their services.
Step-by-step explanation:
The proliferation of high tech products and the improvements in technology have significantly altered the landscape of customer service and increased competition in the marketplace. With the advent of microwave transmission, communications satellites, and the extension of the internet, consumers are no longer limited to the previously monopolized telephone services. Instead, they now have access to a vast array of options, including different shapes and colors of phones, various payment plans, and more competitive pricing.
These advancements in technology, coupled with the forces of globalization, have compelled businesses to innovate and provide better customer service. Companies must now focus on not only meeting customer needs but also anticipating them, crafting pleasing customer experiences, and maintaining high standards of service to remain competitive in both local and global markets.
For example, businesses like Technotron, which invents new technologies, can significantly enhance their production, improve the quality of their goods, and reduce costs. This, in turn, can lead to a better customer experience with increased choice, lower prices, and enhanced service quality.