Final answer:
In case lifecycle management, valid system events include case opening, state transitions, case assignment, case closure, and audit trail updates to ensure a structured progression of the case from initiation to conclusion.
Step-by-step explanation:
In a case lifecycle state, valid system events can vary depending on the specific case management platform or framework being used. However, generally speaking, a case lifecycle includes several stages such as creation, assignment, processing, and resolution, with potential for additional custom states to fit the needs of the organization.
Key system events that could occur within these stages may include:
- Case Opening - when a case is created in the system.
- State Transitions - events that move a case from one state to another, often based on actions taken or conditions met.
- Case Assignment - when a case is assigned to a user or group for action.
- Completion or Case Closure - finalizing the case when the issue or task at hand has been resolved or completed.
- Audit Trail Updates - recording changes or updates to the case for tracking and accountability purposes.
These events are crucial in guiding the workflow of a case ensuring a structured and traceable progression from initiation to conclusion.