Final answer:
When handling inquiries about Western Union or any other customer service issue, remain professional and proactive. Acknowledge the customer's concerns, provide tangible solutions, and maintain open communication. Apply persistence with politeness to address issues effectively.
Step-by-step explanation:
In dealing with persistent customer inquiries, like the one described about a customer calling regarding the Western Union, it's important to remain professional and helpful. The issue seems to revolve around a person who was left in charge of a room at Wall Street but is refusing to cooperate. This scenario resembles a lawyer dealing with an uncooperative individual. Similarly, when you are conducting an email campaign and following up with calls, be persistent without being annoying. It's crucial to convey to the customer that while you understand they are busy, you're offering something beneficial to them.
Accordingly, respond to the customer by acknowledging their concerns and assure them that you'll look into the matter. Provide concrete steps and potential solutions, and be open to any further questions they might have. This approach reflects the need to be professional and proactive in addressing the responsibilities associated with any leasing or rental agreements, and in maintaining customer relations.