Final answer:
To effectively serve customers, Lethabo should be clear, concise, and professional in e-mail communications, make sure e-mails have a clear subject line, and provide accurate and detailed information.
Step-by-step explanation:
Lethabo works for a bank handling customer queries through e-mail, which is a critical function in ensuring customer satisfaction and maintaining efficient communication. To effectively serve customers, Lethabo should be clear, concise, and to the point in his responses. It is crucial that the communication remains professional; hence, avoiding text language and using formal business language is important.
Besides proper language use, Lethabo needs to ensure that e-mails have a clear subject line that accurately reflects the content of the e-mail. This allows customers to easily reference past communication and organizes the e-mail correspondence proficiently. Providing an accurate subject line also helps in keeping track of customer issues and ensuring they are addressed in a timely manner.
When responding to customer queries, it's important that Lethabo's responses provide accurate, informative, and relevant details. This includes any necessary examples to help clarify points or instructions. Ensuring the correctness of the information is paramount to maintaining trust and reliability.