Final answer:
A transfer in business settings involves redirecting an incoming caller to another staff member without announcing them to the person they are being transferred to.
Step-by-step explanation:
A transfer is a process commonly used in business settings, such as call centers or offices, where an incoming caller is redirected to another staff member without introducing the caller to the person they are being transferred to. This can be done by simply redirecting the call without any further communication or announcement. It is a common practice to transfer calls in order to efficiently handle customer inquiries or to connect callers with the appropriate staff member.