Final answer:
Andre, as a customer service representative, should develop strong cross-cultural communication skills, be aware of language barriers, and provide empathetic and knowledgeable support to international customers.
Step-by-step explanation:
Andre is a customer service representative who often handles phone calls from international customers. In order to serve these customers effectively, Andre should develop strong cross-cultural communication skills, be knowledgeable about the company's products or services and exhibit empathy to understand the diverse needs and viewpoints of international customers. It's essential for Andre to practice patience and active listening, ensuring clear and concise communication. He should also be aware of language barriers and be prepared to use simple language or employ translation services if necessary. Additionally, understanding different time zones and being flexible with his schedule can help provide timely support to customers around the world.