Final answer:
To improve customer satisfaction by avoiding long wait times, Parvena should utilize technologies that offer cheaper, faster, and better-quality data transmission, including free Internet-based calling and video calling services. These solutions are supported by advancements in wireless communication technologies that have increased consumer choice and the quality of phone service.
Step-by-step explanation:
Parvena, a call center professional who wishes to reduce customer wait times and enhance customer satisfaction, would greatly benefit from the integration of technologies that enable cheaper, faster, and better-quality data transmission. Advances such as Internet-based calling and video calling services, often provided for free, have revolutionized the way customer service operates. These technologies are supported by microwave transmission, communication satellites, and other wireless technologies that have made it possible to improve service quality and provide more consumer choices.
Furthermore, the advent of these advanced communication methods offers opportunities for call centers to manage high volumes of calls more effectively, thus reducing waiting times. Parvena could use such technologies to ensure that customers are quickly connected to support personnel, leading to a more efficient resolution of their inquiries and problems.
By leveraging these improvements, Parvena has the potential to deliver a level of service that aligns with modern expectations of swift and reliable customer support. This technological advancement is a critical aspect of a successful, customer-centered call center operation in today's digital and interconnected world.