Final answer:
Bartholomew should respond to customer emails promptly and professionally, with a friendly demeanor, ensuring messages are clear, concise, and mistake-free. He should use proper salutations and closings, avoid informal language, and proofread his emails before sending.
Step-by-step explanation:
In order to exhibit professionalism in his customer support role, Bartholomew should respond promptly, maintain a positive tone, and ensure that his responses are clear, concise, and to the point. A professional email begins with a proper salutation and concludes with a polite closing line such as 'Sincerely, Bartholomew', along with a professional complimentary close. When communicating via email, Bartholomew should use a clear subject line, avoid text language and excessive jargon, use proper spelling and grammar, and consider the length of the message—opting for a phone call or in-person discussion for more complex issues. Additionally, the email should be proofread for clarity and to ensure the message conveys the intended purpose appropriately.
When addressing customer complaints, it's also important for Bartholomew to demonstrate empathy and understanding towards the customer's situation. Incorporating a solution-oriented approach in his responses can help in resolving issues effectively while maintaining customer satisfaction. Including bulleted lists can aid readability when highlighting key points or steps for resolution. If the email includes any attachments or requires action from the recipient, Bartholomew should clearly state this in the email to avoid any confusion.