Answer:
The service environment mentioned refers to the organizational culture, which defines the shared values, beliefs, norms, and practices within an organization and crucially shapes employees' behavior and expectations.
Step-by-step explanation:
The service environment of an organization can be understood in terms of its organizational culture. This comprises the values, beliefs, norms, rituals, and practices that influence the behavior of individuals within the organization. It is often expressed through observable artifacts like symbols and language, espoused values that represent the endorsed beliefs, and basic assumptions that are deeply ingrained and often unchallenged. These aspects work together to shape the workplace culture and set employers' expectations, thereby significantly impacting employees' behavior and work success.