Question

Within 24 hours of having her vehicle serviced, Javelina receives a phone call asking if she would like to provide feedback on her service experience either using her phone touchpad or by talking with a representative. Soliciting feedback in this way is an example of a(n) Blank______.

Answer 1

Soliciting feedback from Javelina after servicing her vehicle is an example of customer feedback collection.

Step-by-step explanation:

The practice of soliciting feedback from Javelina after servicing her vehicle is an example of customer feedback collection. By reaching out to Javelina and offering her the opportunity to provide her feedback using her phone touchpad or by talking to a representative, the company is actively seeking input on her service experience.