Final answer:
To increase his chance for a positive customer interaction and sale of a laptop, Riane should adopt a customer-centric approach by understanding their needs, being attentive, and providing personalized recommendations. He can also use persuasive techniques and demonstrate expertise to build trust.
Step-by-step explanation:
To increase his chance for a positive customer interaction and sale of a laptop, Riane should adopt a customer-centric approach.
This involves understanding the needs and preferences of the customer, being attentive to their questions and concerns, and providing personalized recommendations.
Riane can also build rapport with the customer by engaging in active listening, showing empathy, and being responsive to their feedback.
Additionally, Riane can employ persuasive techniques such as highlighting the benefits and features of the laptop, offering competitive pricing or discounts, and leveraging social proof to instill trust and confidence in the customer.
By demonstrating expertise, providing excellent customer service, and being a resourceful problem solver, Riane can significantly increase his chances of a positive customer interaction and a successful laptop sale.