Final answer:
Affinity Automation uses Customer Relationship Management (CRM) software to access customer's product registrations and support history, which aids in providing seamless and prompt customer service.
Step-by-step explanation:
Affinity Automation is leveraging a type of software technology known as Customer Relationship Management (CRM). This technology enables technical support representatives to access a comprehensive view of the customer's interactions, including registered products and support call history, allowing them to provide more efficient and personalized service. By using CRM software, the representatives of Affinity Automation are able to seamlessly integrate information from various channels and provide prompt resolution to new issues, enhancing the overall customer service experience.