Final answer:
Customer service is the management practice that supports the agreed quality of service by handling all agreed user-initiated service needs in an effective manner. It involves listening to customer feedback and empowering employees to meet customer needs.
Step-by-step explanation:
The management practice that supports the agreed quality of service by handling all agreed user-initiated service needs in an effective manner is customer service. Customer service involves providing assistance and support to customers, addressing their concerns and resolving any issues they may have. It is crucial for businesses to have effective customer service practices in place in order to ensure customer satisfaction and loyalty.
One example of a management practice that supports the agreed quality of service is listening to customer feedback. By actively listening to customers and taking their feedback into consideration, businesses can identify areas where improvements can be made and implement changes accordingly. This could involve making changes to processes, policies, or even physical changes to the environment, as seen in the example of buying floor markings to address confusion in a fast food restaurant.
Another important aspect of customer service is empowering employees to handle customer needs effectively. This includes providing comprehensive training, giving employees the authority to make decisions, and promoting a positive and customer-centric work culture. When employees are empowered and knowledgeable, they can handle customer needs efficiently and ensure the agreed quality of service.